We want to give you the best sit-stand desk experience possible. And since we stand behind our products 100%, we’ll let you try it out for 30 days, risk-free. If you’re not completely happy with your product for any reason, let us know and we’ll arrange for pick up from your home or office.
Thanks to our risk free 30-day guarantee, you may return any VARIDESK product for any reason within 30 days of the date of purchase. Simply call us and we will issue an RMA#.
We’ll even cover your return shipping costs. We recommend keeping your original shipping box in case you need to return your VARIDESK. However, if you no longer have your original box, please let a customer service member know so a return box can be provided. Please call Customer Service for more details.
For US Customers: Your money will be refunded in full to your credit card within 2-3 business days upon return receipt of your VARIDESK product.
For Australia Customers: Your money will be refunded in full to your credit card within 2-3 business days or within 5-7 days if you paid via EFT/ACH/Wire Transfer upon return receipt of your VARIDESK product.
For EU Customers: Your money will be refunded in full to your credit card within 2-3 business days or within 5-7 days if you paid via EFT/ACH/Wire Transfer upon return receipt of your VARIDESK product.
If you are returning a Pro Desk 60, you will need to have the product brought out to your curb for no-cost pick-up. You may have it picked up from inside your home or office at an additional cost. Please contact customer service for more details.
VARIDESKS come with a limited, one-year product warranty from the date of purchase through www.varidesk.com.
Customers who have issues with the product should initially either call us or submit a ticket with our customer service team through your online account.
Warranty Repairs: Any failure from normal usage will be repaired free of charge and VARIDESK will return the product to you directly at our cost. A failure is a mechanical breakdown of or defect in the unit that affects the user's ability to operate the product as intended. If it is determined that the failure was caused by misuse or abuse of the product, repairs and return shipping will be at the customer’s expense. No refunds are available after the initial 30-day risk free period.
Warranty Returns: Any returns outside of the initial 30-day guarantee window, but before the 1-year product warranty window, require customers to pay the freight costs to send the product(s) back to our warehouse.
Items damaged in transit may be returned or replaced under our Risk Free 30-Day Guarantee. We may ask for photographic or video evidence for our records.
Should you wish to cancel your order, please call our customer service team at (800) 207-2587. Once the item is rerouted back to our warehouse and we verify receipt, you will be issued a full refund. This usually takes a few days.